Privacy Policy

1. Who we are

Stellar Hub is a trade name of Paekos Enterprises Ltd, Efesou 9, Paralimni 5280, Ammochostos, Cyprus, which operates this website («we», «us»). We are the controller of the personal data described here under the EU General Data Protection Regulation (GDPR) and comparable laws. For any privacy question or request write to the contact address shown on this website.

2. What we collect and why

2.1 Visiting the site and playing demos

When you start a demo game or enter an access code, we set one technical cookie, hub_vid, holding a random identifier. It lets us give your browser a demo account with play credits only (no real money can be deposited or won), remember the access codes you entered and stop abuse. With it we store your IP address, your browser's user agent, when you were last here, and which demo games you launched and when.

When you start a game, it runs on our own game server; it receives the demo account and your IP address for that session, for security and fraud prevention.

Legal basis: our legitimate interest in running and protecting the demo service (Art. 6(1)(f) GDPR). The cookie is strictly necessary for the service you ask for.

2.2 Integration and demo requests

If you send the «request access / integration» form we store your name, company, e-mail, your phone number, the optional Telegram or WhatsApp contact you give, the services you are interested in (game integration, a white-label casino, custom games), your message and the language of the site. We use them only to answer you and to discuss a business relationship. The request is first saved, encrypted, on our own server (so it is not lost if a delivery fails), then passed to our team in our internal team chat (Mattermost) and, once we connect one, to our customer relationship management (CRM) system. Your IP address is used only briefly, in memory, to stop abuse of the form; it is not stored with the request.

Legal basis: steps taken at your request before entering into a contract (Art. 6(1)(b)) and our legitimate interest in answering business enquiries (Art. 6(1)(f)).

2.3 Server logs

Our web server keeps short technical logs (time, address requested, IP address, status) to keep the service secure and working.

2.4 Embedded videos

Some game pages show a YouTube or Vimeo video. Nothing is loaded from those services until you click the video. If you chose «only essential» in the cookie window, the video opens on the provider's own site instead of inside ours. Once loaded, the provider processes your data under its own privacy policy.

We do not use analytics, advertising or tracking cookies, we do not build profiles and we do not sell personal data. Our fonts are hosted on our own server.

3. Who receives the data

• our hosting providers, which run the website and the game servers on our behalf;
• our team chat (Mattermost) and, once connected, our CRM provider, for handling a request (2.2);
• YouTube or Vimeo, only after you click a video (2.4);
• authorities, where the law requires it.

Some of these providers may process data outside the European Economic Area. Where they do, the transfer relies on an adequacy decision of the European Commission or on the Standard Contractual Clauses.

4. How long we keep it

• the visitor record and the hub_vid cookie: up to 400 days after your last visit;
• records of demo launches: 24 months;
• integration requests in our team chat and CRM: up to 24 months after our last contact with you;
• the encrypted copy of a request kept for delivery: 12 months;
• IP addresses and user agents stored with them: 90 days, then removed;
• server logs: a short period, normally not more than 30 days.

5. Your rights

You have the right to access your data, to have it corrected or erased, to restrict or object to its processing and to receive it in a portable format. Where we rely on your consent you may withdraw it at any time (cookie settings). Write to the contact address shown on this website; we answer within one month. You may also complain to a data protection supervisory authority, in particular in the country where you live or work.

6. Security

The site is served over HTTPS only, the data is kept on access-controlled servers and our staff access it with personal accounts and two-factor authentication.

7. Age

The site is meant for businesses — casino operators and aggregators. It is not intended for anyone under 18.

8. Changes

We may update this policy; the date at the top shows the latest version.